Strategi kepala madrasah dalam meningkatkan mutu pelayanan di MTS Al Muhajirin Kendari Muhajirin
Abstract
Abstract
This study aims to examine in-depth the strategies of madrasah principals in improving the quality of educational services at MTs Al Muhajirin Kendari. The quality of educational services is a crucial aspect of education delivery, encompassing the quality of learning, human resource competency, facilities and infrastructure, and the madrasah's relationship with the community. This study employed a qualitative approach, with data collection techniques including in-depth interviews, observation, and documentation. The main informant in this study was the madrasah principal, while supporting informants included the vice-principal, teachers, education staff, students, and parents. The results of the study indicate that the madrasah principal's strategy in improving the quality of educational services is carried out through several main steps, namely: (1) improving the quality of human resources through training, workshops, and academic supervision; (2) participatory program planning involving all elements of the madrasah; (3) strengthening the communication and coordination system; (4) developing educational facilities and infrastructure; (5) improving the quality of learning services through the application of innovative learning methods and media; and (6) continuous evaluation and quality control through supervision, monitoring, and follow-up improvements. The implementation of these strategies has a positive impact on improving the quality of educational services, creating a conducive learning environment, and increasing student and parent satisfaction with madrasah educational services. Thus, this study confirms that the success of improving the quality of educational services is largely determined by the strategic, participatory leadership of madrasah principals, oriented toward continuous improvement.
Keywords: Madrasah Principal Strategy, Service Quality
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